Please read these terms carefully, and print and keep a copy of them for your reference.
About Us
This website is owned and operated by
Freestep Ltd
The White House
Garden Lane
Stretton
ST19 9LG
01902 791743
Company registration number: 07780012
Registered in: United Kingdom
VAT number: 132 2254 57
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.
Cancellation and returns
You have the right to cancel any contract made with us. If you have ordered goods from us, the cancellation period ends at the end of 14 days after the day on which the goods are delivered to you. If you have ordered multiple items in one order and they are delivered separately, the cancellation period ends at the end of 14 days after the day on which the last of the goods are delivered to you.
If you have ordered services from us, the cancellation period ends at the end of 14 days after the day on which the contract is entered into.
To cancel your order please contact us. We advise you contact us in writing. You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.
We reserve the right to refuse cancellation in respect of the following:
• goods that are made to the consumer’s specifications or are clearly personalised
• goods which are liable to deteriorate or expire rapidly
• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery
If you cancel, you must return to us any goods that have already been dispatched at your own expense within 14 days of cancellation.
We will reimburse all payments within 14 days of cancellation. Where the contract is for the supply of goods, and these have already been dispatched, we will reimburse all payments within 14 days of receiving them back from you (or you supplying evidence that you have sent them).
If you fail to return the goods, we reserve the right to collect them and charge you the direct cost of collection.
Subject to the conditions below, we will refund the price of the goods and original delivery costs in full. However, we reserve the right to refund only standard delivery charges if you chose a more expensive delivery method.
Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
Faulty goods
If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.
Complaints
Please send any complaints to the address shown above.
